Privacy policy

Last updated: April 2025

1. Introduction

PIP Form Helper is a free tool that helps people prepare answers for their Personal Independence Payment (PIP) form. It runs on OpenAI’s ChatGPT platform. This policy explains how your information is used when you use the tool.

2. Data handling

PIP Form Helper does not collect, store or use your inputs for training OpenAI models. Your responses are processed during your session by OpenAI’s ChatGPT to provide support. OpenAI may store and use this data to improve its services. You can learn more in the OpenAI privacy policy.

3. Special category data

If you share information about your health or disability, this is considered “special category data” under UK GDPR. By using this tool, you agree that this type of data may be processed by OpenAI.

4. Chat history and retention

By default, OpenAI saves your chat history to your ChatGPT account. If you do not want your chats to be stored, you can turn on the temporary chat feature in your settings. You can find guidance on the OpenAI Help Center.

OpenAI may retain anonymised data for research and service improvement purposes. To understand how long data is stored, and how to manage it, visit the OpenAI privacy policy.

5. Data security

OpenAI uses security measures to protect your data. For more information, see the OpenAI security documentation.

To protect your privacy, do not share personally identifiable information such as full name, address and National Insurance number.

6. Cookies and Analytics

We use cookies to understand how people use this website and to help us improve it. Tools like Google Analytics show us things like which pages are visited and how long people stay – but don’t collect any personal information.

By using this site, you agree to the use of cookies. You can turn cookies off in your browser settings if you prefer.

7. Your rights

Under UK GDPR, you have rights over your personal data. These include the right to:

• access your data
• ask for corrections or deletion
• object to or limit how your data is used

To exercise these rights for data processed by OpenAI, visit the OpenAI privacy center.

8. Accessibility

We want this tool to be usable by everyone. If you need this information in a different format, or would like support, please email us at accessibility@piphelper.uk

9. Changes to this policy

We may update this policy. When we do, we will update the version number and date at the top of this page.

10. Contact us

If you have questions or concerns about this privacy policy, please contact us at privacy@piphelper.uk.